Refund and Returns Policy

Last updated: December 27, 2025

Thank you for shopping at MegaStar Nutrition (“we,” “us,” “our”). We want you to be completely satisfied with your purchase. If you need to return a product or request a refund, this policy outlines your rights and the process clearly.

1. Eligibility for Returns

You may return most products purchased on megastarnutrition.com within 5 calendar days from the date you received your order. To be eligible for a return or refund:

📌 The item must be unused, unopened, and in the same condition that you received it.
📌 It must be returned in the original packaging with all seals intact.
📌 You must provide proof of purchase (order number or receipt).

Items that are opened, used, or not in original condition may not qualify for a refund. Certain products (for example perishable or hygiene/supplement items) may have additional restrictions.

2. How to Request a Return

To start a return:

Contact our Customer Service team at:
✉️ contact@megastarnutrition.com
📞 +971 4 227 6090
Provide your order number, the product(s) you wish to return, and the reason for the return.
We will send you instructions on where to send the item back and any specific requirements to ensure the return is processed correctly.

Do not send items back without first contacting us, as unapproved returns may not be accepted.

3. Return Shipping

Unless the return is due to a faulty or incorrect item, you are responsible for the cost of return shipping.

We recommend using a tracked and insured shipping method, as we are not liable for items lost or damaged while returning to us.

4. Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
Approved returns will be processed within a reasonable timeframe, typically 5–10 business days after receipt.

5. Refunds

If your return is approved:
📍 We will issue your refund to the original payment method used at checkout.
📍 Refunds generally appear on your statement within 7–14 business days, depending on your bank or card issuer.

For returns due to change of mind, shipping costs will not be refunded.

6. Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us immediately.
We may ask for photos or other evidence to support your claim. In such cases:

✔️ We will refund the full purchase price.
✔️ We may cover the cost of return shipping at our discretion.

7. Exchanges

We currently do not offer direct exchanges on the website. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement product.